Elekta护理™ Customer Services
By your side
Elekta护理transforms your work and results. From installation, throughout the lifetime of your system, our people and services keep you moving and help you to grow.
我们创建一个平台的稳定性和predictability, delivering the highest levels of efficiency and availability. With Elekta Care by your side you can be confident that your system will be operational whenever you need it, keeping your practice running smoothly and ensuring patient treatments stay on schedule.
我们利用行业领先的创新和积极主动的方法来帮助您突破临床能力的界限。我们独特的教育主张是为您定制的，并围绕临床里程碑设计，从而通过以角色为中心的学习旅行更快地建立技能。我们已经开发了市场领先的预测性ElektaIntellimax®解决方案，以利用人工智能技术在发生之前识别和解决问题并加速问题。
这种对创新的承诺有助于您在适合您的方向上建立实践，并提供优化患者结果的机会。
Elekta护理Support Services
Predict. Prevent. Resolve.
With Elekta Care Support Services we take a proactive approach to supporting you with a combined model of digital and real-world service solutions. We predict, prevent, and resolve issues so that your system can remain clinically available when your patients need it. Remote support speeds up time to resolution but in some situations, an engineer onsite is essential. Choosing the most effective approach for each case is key and by using the best from both worlds our data-driven support model can help you keep patient treatments on schedule through avoided downtime, proactive resolution of issues and a high first-time fix rate.
我们的支持服务围绕着我们bob体育官网手机版下载的ElektaIntellimax®技术启用的实时数据监视，远程访问和屏幕共享构建。利用人工智能和专利技术，我们的行业领先的预测服务使我们能够在问题发生之前预测问题，并且在许多情况下，在您甚至知道自己有问题之前就可以远程解决它们。bob体育官网手机版下载结果，您的系统可以达到最高的正常运行时间，从而确保您的患者可以按计划接受治疗而不会中断。
See the evidence
- 根据检测到的Intellimax问题，平均可以避免8小时的临床停机时间
- 234.000 Elekta Linac patient treatment slots saved in 2020
- IntelliMax typically provides a minimum 2-week warning before a part failure occurs, enabling a proactive resolution at a time that suits you
- More than 65% of product issues resolved with remote assist
- More than 20.000 installed Elekta products are connected to IntelliMax in over 80 countries
- 关键备件的本地可用性和95％的可更换零件在24小时内发货
Source: Elekta internal data 2020
Hospital Provincial de Castellón, Spain
Remote services enabled by IntelliMax
Remote access
Secure remote access to your system enables faster response times and immediate remote investigation by one of our Elekta Care support experts
积极的服务bob体育官网手机版下载
积极的服务bob体育官网手机版下载cases are initiated for you when system issues are detected, and you will be contacted by our expert support team to schedule corrective service action
预测服务bob体育官网手机版下载
当通过人工智能检测到潜bob体育官网手机版下载在的未来问题时，为您启动了预测服务案例。然后可以安排先发制的行动，而不会影响系统的临床使用
Proven secure technology
- 专用的安全访问
- No patient data is accessed
- 256位加密
- Customer controlled remote access
Global support network
您需要的专家协助
我们通过高技能的远程和现场支持专家以及及时提供经过认证的备件来保护您的临床连续性。我们的Elekta护理支持中心位于各个地区，提供许多本地语言的全天候远程支持。凭借共享的全球流程和广泛经验丰富的现场服务工程师的广泛网络，我们可以在您遇到问题时立即获得支持，无论您在世界范围内，我们都可以立即获得支持。bob体育官网手机版下载
Elekta护理Service Agreements
Partnering with you for transparency in lifecycle planning
Elekta护理Service Agreements are available in three different tiers to meet your specific need for transparency in lifecycle planning and costs.
Elekta护理plATINUM
Complete service coverage for maximized system uptime, optimized use and total control over lifecycle costs
Elekta护理GOLD
Comprehensive service coverage to safeguard the clinical availability of your Elekta system and minimize unexpected lifecycle costs
Elekta护理银
Based on Elekta's high quality standards, Elekta Care Silver coverage features a basic level of support for reliability and efficiency of your clinical operation